Scenic Flight Booker gains accreditation with the Australian Tourism Accreditation Program
Scenic Flight Booker is proud to announce that it has recently become accredited with the Australian Tourism Accreditation Program.
The Australian Tourism Accreditation Program (ATAP) certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. All ATAP accredited businesses undertake regular onsite audits to ensure compliance. To be ATAP accredited businesses must complete the following:
Licences & Permits
Ensures the business has all the required licences and permits.
Business Operating Systems
Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.
Economic Sustainability and Financial Systems
Ensures business complies with accounting standards Up-to-date record keeping and complies with consumer laws
Ensures the business has all required coverage inc. at least $10million in public liability insurance.
Human Resource Management
Ensure management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.
business must demonstrate a documented and practical commitment to sustainable environmental practices.
Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
Business must demonstrate documentation and Implementation of risk management plans, as well as emergency and evacuation procedures.
Code of Practice
Business must sign industry code of ethics.
Scenic Flight Booker is committed to upholding the values of the Australian Tourism Accreditation Program and to continue providing the best Scenic Flights and customer service to all of our clients.