Frequently Asked Questions:
Where do I catch my flight?
We are based in the main terminal building of Queenstown Airport.
We have a check-in desk opposite the baggage claim carousel.
What if bad weather cancels our flight?
Our flights are weather dependent as we fly under visual flying rules (VFR).
Pilots will conduct a thorough weather check 1 hour before each flight.
If we cannot fly due to adverse weather conditions we will attempt to reschedule depending on the customers' schedule and flight availability.
If we cannot reschedule, you will receive a 100% refund.
What should we bring?
Some essentials we suggest bringing with you on your tour:
Sunscreen and Bug Spray
Camera with charge & memory
Warm clothing layers
Sensible foot wear
Bottle of water
Note: You do not need a passport.
Our flights are not affected by the use of Mobile phones and are permitted on board.
However, phones cannot be used whilst on the airfield with active aircraft around you.
There is no phone signal in Milford Sound phone calls will be unsuccessful after leaving Queenstown.
Do you offer a pick up from my accomodation?
Yes, We offer complementary pick ups from Queenstown central accommodations. Pick ups begin approximately 50mins before departure time. For a full pick up list please see the drop down list, when selecting your product, on the booking page.
I am self-driving to the Airport, where should I park?
There is paid parking in Car Park A at Queenstown Airport. Please see Queenstown Airports website for more information on parking: http://www.queenstownairport.co.nz/travelling/parking-transport/parking
I am having trouble booking on the website, what should I do?
Please email us at firstname.lastname@example.org and we will be able to help you complete your booking. If you’re booking a trip due to start within 24 hours please call us on 0800-001003 and a member of our reservations team will be glad to help.
Can the flights accommodate infants or toddlers?
Children aged up to and including 2 years can travel for free if sitting on an adults lap. They must weight 15kg or less.
We provide lap belt extenders, infant life jackets and ear defenders to help keep our young passengers comfortable.
Children aged between 3-14 years are eligible for the child rate.
Strollers/Pushchairs may be accommodated for. Please email us at email@example.com with the approximate dimensions and weight and we can confirm if it will fit in our aircraft.
Are your prices in New Zealand Dollars? Do the prices include GST?
Yes, our prices are in New Zealand dollar and include all taxes and charges.
Do you cater for customers with disabilities?
We want everybody to experience our flights and will do our absolute best to cater for people who have disabilities. Safety is our top priority, so if we think that we would be able to give you the appropriate assistance that you need in the event of an emergency we would love to have you fly with us. If you do have a disability we just ask that you call us before booking your flight to discuss your needs.