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Cancellation Policy 

  • Bookings that are cancelled by the customer more than 12 hours before departure will not be charged.

  • Cancellations by the customer less than 12 hours prior to departure will incur a charge equalling 5% of the total fare.

  • Cancellations by the customer less than 2 hours prior to departure will incur a charge equalling 10% of the total fare.

  • Cancellations by the customer less than 30 minutes prior to departure will incur a charge equalling 50% of the total fare.

  • No-shows or failure to check-in prior to the departure time will incur a charge equalling 100% of the total fare.

  • Bookings that are cancelled by the operator due to unforeseen circumstances including but not limited to weather that cannot be rescheduled will be not be charged or where prepayment has been made will be refunded in full.

Cancellations made less than 36 hours prior to departure must be made by telephone to the contact number on your booking confirmation email.